FREE SHIPPING ON DOMESTIC ORDERS OVER 80€
Shipping policy
Terms of Order & Delivery
By placing an order in our online store, you agree to the following terms and conditions.
Ordering
Customers can place orders through our online store at www.hurraakids.com When placing an order, the customer must provide their name, address, phone number, and email address so that we can send order and delivery confirmations, as well as any delivery-related notifications from the carrier.
It is the customer’s responsibility to ensure that all information provided is correct so that order confirmations and deliveries can be processed successfully. Please refer to our Privacy Policy for more information on how we use collected data.
It is not possible to add, change, or remove products after placing an order. The delivery method also cannot be changed afterwards. Therefore, customers must carefully check that all items in the order (including sizes and colors) as well as the selected delivery method are correct before completing the purchase.
Once we have received your order, we will send an order confirmation by email. It contains all order details. The customer is responsible for checking the confirmation. If you notice any errors or have questions, please contact us at info@hurraakids.com.
Once the order has been packed, we will send a shipping confirmation including a tracking number so you can follow your shipment.
Customers have a 14-day right of exchange and return in accordance with consumer protection law. More information about returns and exchanges can be found on our website.
Prices and Payment
All prices displayed in our online store are current and shown in euros, including VAT. We reserve the right to change prices if necessary. Prices do not include shipping costs, which are calculated separately depending on order size and delivery method. Detailed shipping information can be found on our website.
We offer several payment methods, including Paytrail and Klarna, which support the most common online banking and card payments. All available payment options are shown at checkout.
Gift cards can also be used as a payment method. When using a gift card, you must enter the gift card code at checkout.
The payment service provider (Klarna or Paytrail) appears as the recipient of the payment depending on the selected payment method. The payment is forwarded to us by the service provider. For payment-related complaints, please contact your chosen payment provider directly.
Delivery
Orders are packed and shipped within 1–3 business days after the order is placed. Delivery times may vary depending on your location, as all orders are shipped from Finland. Delivery times may be longer during peak seasons such as campaigns and holidays.
Other EU countries than Finland: Delivery method and cost are calculated at checkout based on location.
Returns and Other Information
Customers have a 14-day right of exchange and return in accordance with consumer protection law, applicable to unused and resaleable products. The return period begins when the customer receives the order, including weekends and public holidays.
For returns from outside Finland and the EU, a €20 return handling fee applies, which is paid by the customer.
Products must be unused, in original condition, with all tags attached and returned in original packaging.
Returns must always be made according to the provided instructions. More information about returns and exchanges can be found on our website.
Please note that we do not accept returns or exchanges for custom-made or personalized products. Gift cards are non-returnable and non-refundable.
Failing to collect an order is not considered a return in accordance with our return policy. In such cases, the order will be returned to the sender. A €20 fee will be charged to cover handling and shipping costs.
We reserve the right to make changes to our exchange and return policy as well as our terms of order and delivery. It is the customer’s responsibility to review the current terms before placing an order.
